Information for Tenants

Our aim is to find you the perfect property to suit your requirements with the minimum of hassle.

Finding a property

Step 1 - It is wise to start looking about a month before you wish to move, as properties are viewed and reserved quickly. Then first step is to contact us to provide brief details about yourself and about the accommodation you require.

Please note that for your safety and peace of mind -

  • All of our managed properties are Gas Safe certificated, and inspected for electrical safety, and furniture fire safety.
  • Mahoney Gray Lettings are members of The PRS Redress Scheme.
  • Mahoney Gray Lettings are members of Client Money Protection.
  • All Tenancy Security Deposits (bonds) are held in accordance with the Deposit Protection Regulations.

Pre Viewing and Viewing

Step 2 - Once we receive your enquiry we will forward you a pre-viewing questionnaire, this will be emailed to you upon receipt of your enquiry this must be completed and returned to us prior to your viewing being booked. Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Application Forms

Step 3 - Complete an application form for all tenants over the age of 18 years old. All applicants will be required to pass referencing, this includes a verifiable annual household income of at least 30 times the monthly rent, full credit check, employment income check, landlords reference, right to rent and sanctions checks. Self employed applicants will require a minimum of 12 months accounts or copies of 2 years SA302, We will review the details with your Landlord for a decision to proceed.

Tenants Holding Deposit

Step 4 - Upon reserving a property, applicants will be required to pay a holding deposit as follows: We ask you to pay one week’s rent as a Holding Deposit, in line with the Tenant Fees Act 2019 (England only). This is to reserve a property. This holding deposit will be refunded if your Landlord declines your application upto your start date. Please Note: this will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing)

Guarantor (s)

You may require a guarantor for different reasons such as time in current employment, or adverse credit / fail a credit check or unable to supply a landlord reference. Where a guarantor is also required, they will need to be a home owner with a verifiable annual household income of at least 36 times the monthly rent and be living in the UK. Each guarantor will need to complete an application form and be referenced before a tenancy can be considered. The guarantor will also have to sign the deed of guarantee before the tenancy can proceed.

References

As a minimum we will require satisfactory references from your employer or accountant if self employed (or SA302 tax returns), a previous or current landlord referance covering 3 years, a credit reference report and address check - the supporting documents as listed on the tenant application form and photo ID. We may also require a guarantor. We use the services of an independent referencing company to obtain and evaluate these references.

Rents

Rents are quoted calendar monthly, and payable monthly in advance. The tenant is also responsible for Council Tax, Water Rates, Gas, Electricity costs. All rents are payable by bank standing order to our company bank account or your landlord's bank account.

Deposit

A security deposit of five weeks rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations (DPS), and you will be provided with the appropriate prescribed information and receive details regarding the scheme used. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

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